Hagzy Terms of Use
Please read the following terms carefully before using the hagzy platform. These terms define the relationship between you and hagzy, and clarify the rights and responsibilities of both parties. By creating an account or using any service on the platform, you are considered to have accepted these terms. We place the highest priority on every user's rights and safety. If you have any questions about a particular term, don't hesitate to contact our support team.
Last Updated: January 2025
Key Terms & Policies
Account Eligibility
To open an account on hagzy, you must be at least 18 years of age. Only residents of Bangladesh who are eligible to participate in online gaming under local law may register. At the time of registration, you must provide accurate and truthful personal information and update it immediately if anything changes. Each individual may hold only one account — multiple accounts per person are prohibited, and if detected, both accounts may be terminated. Keep your account password and login credentials completely confidential and do not share them with any third party. We may request valid identification at any time for identity verification purposes, so providing accurate information from the moment of registration is mandatory.
Deposit, Withdrawal & Payment Policy
All financial transactions will be conducted in Bangladeshi Taka (৳ BDT) and must remain within the specified limits. When making a deposit, you must use a payment method registered in your own name — use of third-party accounts is strictly prohibited. Withdrawal requests go through a verification process and are generally completed within 1–3 business days. Withdrawing bonus or promotional balances requires meeting specific wagering conditions, which are detailed in each offer's description. hagzy reserves the right to suspend transactions and conduct an investigation if financial fraud or suspicious activity is detected. The latest information on minimum deposit amounts and withdrawal limits can be found in the platform's payments section.
Gaming Rules
All games are conducted in a fair and transparent manner, with outcomes determined by a Random Number Generator (RNG). If a game is left incomplete due to a technical error, we will review the system logs and resolve the issue. If a player attempts to exploit a system vulnerability or gain an unfair advantage, their account may be permanently suspended. Bonus abuse through multiple accounts, collusion, or any form of fraudulent activity is strictly prohibited. To promote responsible gaming, we provide protective tools such as self-exclusion, deposit limits, and session limits. The same rules apply to both live casino and Sports Betting, and in the event of any dispute, hagzy's decision shall be considered final.
Privacy & Data Protection
The collection, storage, and use of your personal information is governed by our privacy policy. We never sell your information to third parties without your consent. We strongly recommend enabling two-factor authentication to keep your account secure. Report any suspicious activity or unauthorized account access to our support team immediately. All data stored on our servers is encrypted and protected in accordance with international security standards. For more details about your personal data, please read our Privacy Policy page.
Prohibited Activities
Engaging in any of the following activities will result in immediate account suspension or termination. Harassment of other players, discriminatory behavior, or abusive language is strictly prohibited. Using the platform for money laundering or illegal financial activities is a criminal offense, and we reserve the right to notify the relevant authorities. Using automated bots, scripts, or any other technical aids to gain an unfair advantage is prohibited. Copying, distributing, or reusing any platform content is a violation of intellectual property law. Attempting unauthorized access to another user's account will be treated as a cybercrime and may result in legal action.
Right to Modify Terms
Hagzy reserves the right to update or modify these terms at any time. For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms. We therefore encourage you to visit this page regularly to stay informed about updates. If you disagree with any term, please contact us or request to close your account. We are always committed to maintaining a transparent and fair relationship with our users.
Limitation of Liability
Hagzy provides its services on an "as is" basis and cannot guarantee complete technical accuracy at all times. hagzy is not liable for any losses caused by internet disconnection, power outages, or device issues. We are also not directly responsible for problems arising from third-party payment gateways or service provider errors. We are always committed to ensuring system stability and reliability, and we promise to resolve any technical issues promptly. Nevertheless, our liability in unforeseen circumstances will remain within the limits permitted by law.
Have a question? We're here to help
If anything in the terms is unclear, please reach out to our support team. We are always ready to assist in Bengali, 24/7. Our goal is to resolve any account-related issues quickly. Visit our dedicated page to learn more about responsible gaming.