Hagzy Privacy Policy — Your Data, Our Responsibility
Hagzy places the highest priority on protecting the personal information of users in Bangladesh. This policy describes how your information is collected, used, and stored. Please read it carefully before using the platform, as it clarifies your rights and our obligations. We believe transparency is the foundation of trust, which is why everything is presented in plain, straightforward language.
Last Updated: January 2025
What Information We Collect and Why
Personal Identity Information
During registration, your name, date of birth, email address, and mobile number are collected. This information is essential for creating your account and verifying your identity. A copy of your national ID or passport may be requested during the identity verification process, used solely to fulfill legal obligations. We never share this information with third parties without your consent. Your ID details are stored in encrypted form and automatically deleted after a designated period. To request an update or deletion of your information, please contact our support team.
Financial & Transaction Information
Payment method information is collected during deposit and withdrawal processing, but full card numbers or PINs are never stored. All financial transactions are handled through secure third-party payment gateways that follow their own strict security standards. Transaction history is used solely for dispute resolution and financial reporting. Certain transaction data is required by law to be retained for a specified period under anti-money laundering regulations. If any unauthorized access to your financial information is detected, we will notify you immediately and take the necessary protective measures.
Device & Browsing Information
When you use our platform, information such as your IP address, browser type, device type, and operating system is collected automatically. This information is used to ensure platform security and detect unusual login activity. By analyzing your browsing patterns, we continuously improve platform performance and user experience. This information is not shared with any advertisers and is used solely for internal analytics. Device information helps us prevent multiple accounts and fraudulent activity.
Cookies & Tracking Technologies
Our platform uses essential cookies that keep your login session active and save your preferences. Analytical cookies may be used, but they do not identify you personally — they only monitor overall usage patterns. You can disable cookies at any time through your browser settings, though some features may not function correctly as a result. Third-party advertising cookies are not used on our platform. Detailed instructions for changing your cookie preferences are available on our support page.
Your Rights & Our Commitment
Right to Access & Correct Your Information
You can log in to your account at any time to view and update your stored personal information. If any information appears to be incorrect, notify our support team and it will typically be corrected within 48 hours. Even after account closure, certain information must be retained for a specified period as required by legal obligations. Upon a data deletion request, we will complete the process within 14 business days and confirm in writing. Requests to export a complete copy of your data are also accepted — simply contact our support team.
Data Sharing & Third Parties
Hagzy never sells your personal information or shares it with third parties for advertising purposes. Trusted partners may receive limited information for payment processing, identity verification, and technology services — but only the minimum necessary data is shared. Providing information in response to lawful requests from law enforcement is a legal obligation; where possible, you will be notified in advance. All our third-party partners are bound by agreements requiring them to comply with our privacy standards. For any questions about data sharing, contact us directly at [email protected].
Security Measures & Data Retention Period
All data stored on our servers is protected with industry-standard encryption technology. We maintain system security through regular security audits and vulnerability assessments. Account information is retained while the account is active and for up to five years after closure, in line with local financial regulations. In the event of a data breach, affected users will be notified by email within 72 hours and immediate remedial action will be taken. We strongly recommend enabling two-factor authentication to enhance your account security.
Policy Changes & Contact
This privacy policy may be updated at any time, and advance notice will be sent to your registered email for significant changes. Continued use of the platform after any changes will be considered acceptance of the updated policy. For any privacy-related complaints or questions, email us directly at [email protected]. Our dedicated privacy team typically responds within 24–48 hours. This policy is governed by applicable laws and regulations of Bangladesh, and the Bengali version shall be considered the definitive version for interpretation purposes.
Have a Question? Ask Us Directly
If anything in the privacy policy is unclear, you can find answers to common questions on our support page. For more specific concerns, contact our team directly — we're always ready to help in Bengali. Join now to start playing in a safe and transparent environment.