Responsible Gaming at hagzy — Enjoy the Fun, Stay in Control
Hagzy believes entertainment is truly enjoyable only when experienced mindfully. Our platform doesn't just offer gaming — we're also committed to ensuring the wellbeing and safety of every player in Bangladesh. On this page you'll find responsible gaming guidelines, ways to set limits, and information on how to get support when you need it. Remember — gaming is a form of entertainment, not a source of income.
Last Updated: January 2025
Know Before You Play — Key Guidelines
Age Verification & Eligibility
The minimum age to register and play on hagzy is 18. Providing your correct date of birth at registration is mandatory, and identity verification may be requested at any time. We follow strict age verification procedures to prevent minors from accessing the platform. We strongly recommend using a strong password and locking your device to keep younger family members away from your account. If you suspect a minor is using an account, notify our support team immediately — we will act promptly.
Set a Budget & Limits
Set a specific budget before you start gaming — one you can afford to lose without financial hardship. You can set daily, weekly, or monthly deposit limits directly from your hagzy account settings. Once a limit is set, it takes effect immediately; increasing it requires a 24-hour cooling period. Never bet beyond your budget in an attempt to chase losses — this is a warning sign of problematic gaming. Your transaction history is always available in your account dashboard; review it regularly.
Time Management & Taking Breaks
Extended gaming sessions reduce your ability to make sound decisions and increase the tendency to overbid. Build a habit of taking at least a 10-minute break every hour. You can also enable a daily session time limit from your account settings, which will automatically log you out after a set period. Avoid gaming before bed, during work hours, or when you're under stress. Keep a healthy balance between gaming and spending time with family and friends, exercising, and pursuing other hobbies.
Self-Exclusion & Cooling-Off
If you feel gaming is getting out of control, use hagzy's self-exclusion feature. You can request to close your account for 7 days, 1 month, 6 months, or permanently. While self-exclusion is active, no promotional messages or bonus offers will be sent to you. Any attempt to open a new account during the exclusion period will be declined. Before resuming gaming after a cooling-off period, take time to assess yourself and seek professional support if needed.
Recognize the Signs & Get Help
Gaming problems develop gradually and can often be difficult to recognize on your own. Check the signs below — if one or more feels true, it may be time to seek support.
Exceeding Your Budget
You're repeatedly spending more than planned and feeling the urge to chase your losses.
Impact on Sleep & Daily Life
Gaming is causing you to lose sleep, or you're struggling to focus on work or studies.
Relationship Strain
You're having conflicts with family or friends over gaming, or hiding it from them.
Emotional Distress
You feel anxious, irritable, or empty when you're unable to game.
Support & Contact
If you notice any of the signs above in yourself, don't try to handle it alone — reach out for help. hagzy's support team is available 24 hours a day and will listen to your concerns with complete confidentiality. We also recommend speaking with a trusted professional counselor for mental health support related to gaming. If you're worried about a family member's gaming behavior, you're welcome to contact us as well. Remember — asking for help is not a sign of weakness; it takes courage.